New Help Forum Topic Structure

Monday, November 23, 2009 | 5:40 PM

New Help Forum Topic Structure

Today we changed the topic structure in the Google Maps Help Forum, creating more granular category levels for a few reasons:
  • To help you find answers to your questions more quickly.
  • To make it easier for Google Guides and Top Contributors to identify issues, find resolutions, and circle back in a more efficient way.
  • To help generate discussions around Maps features.
You may have also noticed that some of the new categories already have several threads within them. The reason for this is that we had to rename some of the old topics rather than completely deleting them. Deleting a topic would also delete all of the content within it. We definitely didn't want to get rid of all of the valuable tips, questions, answers, and suggestions that many people have provided in the past. Here's a clearer idea of what we did with some of the old topics:

Old Topic ---> Renamed
Problems and Errors ---> Map Won't Load
For Business Owners --->
Verification Issues
How Do I? --->
Base Map Data

The rest of the topics are brand new additions.

We're always looking for better ways to help users find the assistance they need, and we're excited about this update!

Brian B